AI phone ordering for Square restaurants: how it works

What happens on a call

1. A customer calls your restaurant number (or the call is forwarded to the agent).
2. The agent greets them with your restaurant's name and asks what they'd like.
3. It matches what they say to items, sizes and modifiers in your Square menu.
4. It offers the add-ons you've chosen, like a drink or extra sauce.
5. It reads the order back, confirms the name and pickup time.
6. It texts a secure Square payment link to the caller's phone.
7. Once the payment goes through, the order shows up for your kitchen.

Why it connects to Square

Connecting to Square means the agent uses the same catalog your staff uses. When you 86 an item or change a price in Square, the agent can work from that same menu instead of a separate copy that goes out of date.

Paid orders land in Square, so your reporting, payouts and kitchen flow stay where they already are.

How payment works

AYO for Restaurants never asks for or takes card numbers over the phone. It sends a Square payment link by text. The caller pays on their own phone, and Square handles the card details.

• No card numbers spoken out loud in a busy kitchen.
• No staff member writing card details on a ticket.
• The order starts once it's paid, which cuts down on unpaid no-show pickups.

What to check before you sign up

• Does it connect to your actual Square account and menu?
• Can callers reach a person at any time?
• Who sets up your menu, modifiers and add-on rules?
• What happens if the agent doesn't understand an item?
• Can you keep your current phone number, for example with call forwarding?
• What are the monthly price, setup fee, and phone-usage terms?

About AYO for Restaurants

AYO for Restaurants is a phone ordering agent built for restaurants on Square, made by Ayo Brands LLC. See current pricing on our homepage; it's confirmed in writing before you sign up.